Frequently Asked Questions

General

If you need to change something on your order. Contact us via email at animelightsca@gmail.com, or Instagram @animelightsca and we'll see what we can do! If your order has been shipped already, we will be unable to change your order. 

We accept all forms of payments . Credit Card, Debit Card, Google Pay, and Apple Pay. Please note, if you are buying outside of United States, there will be exchange rate charged. 

Shipping

All orders are made to order by hand in our international production facility with care and attention to detail. Production time averages 3-5 business days after payment. During peak periods this timeframe may increase to 6-10 business days. 

Shipping time is the time it takes in transit after the piece completes production and leaves our factory. You will receive a tracking number once your piece has left the factory. 

Shipping times guidelines are as follow:

 

Worldwide shipping -

Standard Shipping (FEDEX Fully Tracked, 7-15 days) 

Import Fees/Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.

This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Anime Lights.

If you need any more help whatsoever, please don't hesitate to contact our team via email at animelightsca@gmail.com

Thanks! 

We ship worldwide for FREE!

All orders are processed within 1-3 business days. Once your order is fully processed, it would be shipped.

 

You will receive an email containing a tracking number in your shipping confirmation once your order has been shipped.

 

Orders will typically arrive 7 - 17 days after it has been shipped.

 

If an email was not sent out to you with your tracking number, please contact us immediately as you may have entered the wrong email or phone number.

Returns

We only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. 

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at animelightsca@gmail.com and we will deliver a replacement free of charge!  

We only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. 

However if the item is defective, damaged or if you receive the wrong item. Make sure to contact us via email at animelightsca@gmail.com within 7 days from the day of tracked delivery to let us know.

We will deliver a replacement free of charge!

Product Infos

Are LED neon signs prone to breakages? What are they made of?

Our LED Neon is made from proprietary PVC molding technology, with high quality acrylic as backing.

Compared to traditional expensive glass tube neon, our signs produce relatively no heat, whilst also being much stronger than traditional neon signs. 

Can you use LED Neon Signs outdoor?

Yes, we can produce waterproof versions for outdoor events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry.

What's the typical lead time for custom orders? 

All orders are made to order by hand in our international production facility with the upmost of care and attention to detail. 

Delivery from the time your order is placed is typically 2-3 weeks for design, production and shipping right to your door.

How do you power the neon signs?

All our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer. Not battery powered.

How long do the LED neon signs last?

The lifetime of LED light lasts a minimum of 30,000 hours. That is equivalent to 10 years if you turn on a neon sign for 10 hours per day. This is 3x times longer lifespan than traditional gas neon signs. 

Does it require any maintenance?

Not at all. LED is environmentally friendly and maintenance free.

Installation:

What's the length of the power cord?

The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional of 1.2 meters (4ft) of black or white cord from the power adaptor. There's another 1 meter (3ft) black or white cord from the adaptor to your plug. In total it's 13ft from the neon sign to your power plug.

How safe are LED neon signs?

Our LED neon signs are only 12V so run at a much safe voltage than traditional neon. Because of its low output voltage, no heat will be generated even after long hours of operating.

Will my neon sign require any specialist installation?

The neon signs we supply are for internal use, they come in an acrylic panel with a mains plug for your country, which can be plugged into a plug socket. Signs can be kept on the floor or mounted against a wall.

For standard wall installation we recommend using these strips: 

https://bit.ly/HangingStrips

What does the warranty cover? 

We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not include any damage that may occur as a result of incorrect installation or physical damage during usage.

Customisation:

Can you use any font or design to create an LED Neon Sign?

Yes, however some fonts and designs work better than others like script and sans-serif fonts. We recommend equal width fonts due to the tube neon strips we are using. 

How much does a custom sign cost?

Sign cost varies on sign size and design complexity. Use the custom product page to submit your design, or email our team at animelightsca@gmail.com

What's the process for custom orders?

You can place an order directly on our custom product page . Our design team will contact you with quotes and specifications for your design and we will help you through the process! 

Thanks.

If you still need help then please contact us at animelightsca@gmail.com